Cancelling a request for a user during the enrollment phase
Similar to cancelling a request for a user when they are in the request phase, the enrollment officer can cancel the request during the enrollment phase. To cancel the request, perform the instructions below:
| Step Number | Procedure | Example |
|---|---|---|
| 1 | Search to locate the user. |  |
| 2 | Press the Acquire ID button to retrieve the user's information. |  |
| 3 | If this information is not correct, or if the request should be cancelled, press the Cancel button. |  |
| 4 | The data error capture screen appears. If there is an error with the data, enter the description and then press the "Report Data Error" button. |  |
| 5 | The error data will be submitted and the user will be restored to the user request queue. |  |
| 6 | The system returns to the main search screen. |  |
| 7 | The user request has been cancelled and the user is once again available to search in the Request tab. |