If the PIV Credential becomes unresponsive or is not able to be read by the computer, the following procedures can be performed to help determine the issue.
Tools required:
-
HID ActivClient
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PIV Card Reader
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PIV Credential
ActivClient Diagnostics
|
Step Number |
Procedure |
|
|---|---|---|
|
1 |
Remove all PIV Credentials from the readers. |
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|
2 |
Only insert the PIV credential that needs to be analyzed. |
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|
3 |
In the system try, right click the ActivClient icon. Next click advanced diagnostics. |
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|
4 |
Press Okay to close the welcome screen. |
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|
5 |
Next, press the Diagnose button at the bottom of the screen. |
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|
6 |
The Credential will be analyzed. |
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|
7 |
After the diagnostics are complete, go to file, save as and name the file ACDiag. |
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|
8 |
Zip the ACDIag file and email to support@cyberarmed.com. |
Manual Certificate Extraction
|
Step Number |
Procedure |
Example |
|---|---|---|
|
1 |
Remove all PIV Credentials from the readers. |
|
|
2 |
Only insert the PIV credential that needs to be analyzed. |
|
|
3 |
In the system try, right click the ActivClient icon. Next click Open. |
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|
4 |
With ActiClient open, double-click My Certificates. |
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5 |
If the certificates appear, right click on the certificate with the green check mark and select export this certificate. |
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|
6 |
Save the certificate as certificate to the desktop. |
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|
7 |
Zip the certificate and email to support@cyberarmed.com. |