Obtaining IDMS logs for review

Obtaining the logs from the IDMS Portal

Required Permissions: SystemManager

1. Log into the IDMS

2. Click the Administration → System Connections

3. When in the System connection screen, click the logs tab

   

4. In the logs tab, click the Download logs button.

   

Obtaining the logs from the server

1. Go to the IDMS server

2. Go to c:\temp, rename the spi_log.txt file to spi_log.20250522.txt

3. Go to IIS, Application pools, Stop the IDMS App pool

4. Go to c:\temp, rename the idexchangeWebApi.txt file to idexchangeWebApi.20250522.txt

5. Restart the IDMS application pool

6. Create the issue where the failure occurred

7. Go to c:\temp; zip and encrypt the spi_log.txt and idexchangeWebApi.txt

8. Send the logs for review