Yubikey troubleshooting steps

Checklist

On the back of the YubiKey, does it say FIPS 5.4.2

The following list provides the steps to troubleshoot common problems with the Yubikey.

Error: The Yubikey device cannot be contacted

Cause: The client software has not properly installed, not running or not configured.

Fix: Verify the IdExchange client software has been started and is also configured with the proper domain. If this works, use the Yubikey manager to verify that the Device has been properly initialized.

Error: The Yubikey device cannot generate the key pair or will not generate the CSR.

Cause: A certificate already is in the slot or the management key is incorrect.

Fix: Verify that a certificate does not already exist for in the Yubikey slot. IF yes, either renew or delete it. Also, ensure the management key has been properly set for the device.

Error: The Yubikey device will not be recognized by the operating system

Cause: The Yubikey driver software has not been properly installed.

Fix: Verify that the Yubikey minidriver has been installed. Also, use the Yubikey manager to verify that the device can be recognized.