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Troubleshooting PivIT Browser extension connectivity

When the IDMS cannot connect to the PivIT browser extension, perform the following procedures.

Troubleshooting steps

Verifying Browser and Web Page Connectivity

  1. In the browser, click manage extensions

  2. Turn on developer mode

  3. Click the service worker link

    image-20250830-025027.png

  4. Review the log of the service worker.

    image-20250830-025127.png

  5. If the native messaging host not found, review both the HKEY_CURRENT_USER AND the HKEY_LOCAL_MACHINE registry entries to ensure the NativeMessagingHosts/com.cyberarmed.pivit is correct.

  6. Review the service log to see if there is an access error:

    image-20251204-200345.png

Fix: the HKEY_CURRENT_USER NativeMessaginHosts/com.cyberrmed.pivit was pointing to the wrong folder even though the HKEY_LOCAL_MACHINE was pointing to the correct folder.

image-20250830-025537.png

Verifying the Middleware

  1. Go to C:\temp

  2. Open the PivITChrome.txt and review for any errors

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.

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