Intune Troubleshooting
| 1 | ERROR IdExMicro.Models.WebApiHelper obtaining authorization token.... | Micro is trying to call IDMS. need to register Micro cert with IDMS and give it cert issuer |
| 2 | The InTune profile remains at "pending" | Verify the Microservice is operational by attempting to retrieve the certificate. Validate the logs show activity Verify that the trusted root CA that is in the SCEP Policy is sent to the phone |
| 3 | CA fails to issue/communicate with intune/phone. | Assigned the user only the profiles with trusted certificates that are necessary. (clean it up). |
| 4 | Intune profile says error, however no logs in Scep Relay and the Scep relay URL has been veriied can be reached | Verity that the phone is not on a private network and can access the InTune. |