Uninstalling the IDMS

To uninstall the IDMS

1. Open Command Prompt as an administrator.

2. In Command Prompt Type the Following: WMIC PRODUCT WHERE NAME=”PIV IDMS” call uninstall

   

3. Or use the following powershell script: $app = Get-WmiObject -Class Win32_Product | Where-Object { $_.Name -like "PIV IDMS" }
   $app.Uninstall()

   

4. The uninstall will begin and will take 1-3 minutes.

   

5. Go to the Programs and Features Panel, right click in IDMS and select uninstall. The Product name may also be PIV IDMS installation Manager.

   

   

6. When the IDMS window appears, press the uninstall button.

   

7. When the IDMS removal completes, press the Close button. **NOTE, if there is an error, then go and manually uninstall the website, app pool, Program Files (x86) \CyberArmed. Then attempt to go back to uninstall programs and try again.

   

8. Go to the IDMS into the C:\Program Files (x86)\HID Global and delete the IDMS folder

9. Go to the IIS Manager and verify that the IDMS site has been removed. If the site has not been removed, manually remove it.

10. Open the certificate snap in and delete any certificate issued by the CyberArmedPivITCa.

    

Resolving errors

Common Error 3 : "wmic:root\cli>PRODUCT WHERE NAME="PIV IDMS" call uninstall No Instance(s) Available"

1. Open the command shell as administrator

2. Type the command: wmic

3. Type the command: product get name (*this may take a few seconds to finish depending on how many applications are installed)

4. Search for a section that has the word "IDMS"

5. Then replace the "PIV IDMS" with the correct name found in the previous step. For example, "PRODUCT WHERE NAME=”PIV IDMS” call uninstall"

6. Confirm the uninstall by typing : "Y"