Approving a User for a Credential
How to Approve a User for a Credential
After a credential request has been processed and the user's identity documents and biometrics have been captured, the next phase involves approving the user for credential production.
An authorized approver reviews the application and supporting documentation, then grants or denies permission to issue the credential based on organizational policies and security requirements. Once approved, this process will allow the credential to be printed and encoded.
Prerequisites
To approve a user for a credential, the following is required:
The user has been added and had identity information enrolled.
The approval officer has a functional PIV credential and is in the Approval Officer role.
Procedures
Item | Procedure | Example |
|---|---|---|
1 | Select Identity from the navigation, then click Approve. |  |
2 | The screen will load on the User Approval Portal page. Enter the User ID or Last Name and press Search. Once the user has been located, press the Approve button within the table. |  Search for user  Find user and select Approve to begin |
3 | Under Identity Information click the Photo and Documents tabs to view the photo and biographic information. |  |
4 | ** This step is only applicable if the credential type policy specifies identity document enrollment. Click the Application Documents tab to view documents that were captured during the request phase. This panel will list the documents that were uploaded when the credential request was originally created. To download the document, click in the document File Name and the file will be downloaded. |  |
5 | ** This step is only applicable if the credential type policy specifies identity document enrollment. Click on the hyperlinked document to download. |  |
6 | ** This step is only applicable if the credential type policy specifies identity document enrollment. Click the Biometric and Document Capture to view the identity documents captured. Press the < or > buttons to scroll left or right. |  |
7 | When the approve screen loads, review the photo and documents that were captured. Once the information is reviewed, press the Approve button to approve the user. Review the confirmation message and select Confirm. |  Approve user  Confirmation |
8 | The approval process is complete. |  |